• Address: New York, NY 10008 (map)
• Date Posted: 11/04/09
• Job Type: Full-time

Institution The Jewish Theological Seminary
Position Title Helpdesk Supervisor
Job Location New York, NY
Description The Helpdesk Supervisor will be primarily responsible for supervising and supporting the Helpdesk as well as coordinating all IT initiatives with the IT Director.


Duties and Responsibilities:


- The IT Helpdesk Supervisor will coordinate the daily operations of the Information Technology helpdesk.

- Manage and resolve all support calls and support tickets.

- Enforce JTS IT policies and procedures.

- Keep an accurate account of and update inventory.

- Maintain all equipment connected on the JTS LAN.

- Ensure that all user desktops are virus free and that all virus updates are applied.

- Train and monitor the progress of all helpdesk technicians.

- Provide direction and leadership to all student workers.

- Present solutions in written or oral status reports.

- Assist the users in the organization with changes in the functionality of systems and programs.

- This position will focus on working with the community, staff, faculty and students to improve efficiency.

- Working with the core IT team to ensure that new requests are designed, tested and installed properly.

- Preparing documentation and presenting project fulfillment requests to the users.


Qualifications:


- Bachelor's degree required.

- Minimum 5 years experience in helpdesk management, and experience in a higher education setting.

- Requires strong interpersonal, verbal, and analytical skills. Must be able to manage a professional staff of technicians. Ability to effectively analyze and assess the user or departmental needs. Essentially the front line between the community and the Information Technology department.

- Strong technical background. Advance knowledge of Active Directory, Microsoft Exchange, Office 2007 and Security software and its implementation. Good understanding of Network Infrastructure.

- Knowledge of how to operate a helpdesk. Knowledge of how to manage trouble ticket software ie. Remedy or Parature a plus.

- Customer service oriented.


Essential Functions:


Primary function is to supervise the helpdesk.


Application Instructions:


Please send resume and cover letter to hrdept@jtsa.edu.