• Address: New York, NY 10012 (map)
• Date Posted: 10/21/09
• Job Type: Full-time

Company Teksystems
Position TitleDesktop Support (Lotus Notes 8.5)
Job Code1989917
Job Location New York, New York
DescriptionDesktop Support (Lotus Notes 8.5) Job Description:

our client is looking for a Desktop Support Analyst for a 6 month+ contract opportunity.


***Candidates must have Lotus Notes 8-8.5 experience. If you do not have experience with that version you will not be considered for this position.***


Experience with PerfMon is a PLUS


Job Responsibilities:


-Provide desktop computing customer service and support

-Analyst is expected to handle all problems escalated from 1st level Support and resolve all issues. On rare occurrence where issues need to be escalated to Engineering, work with local and National Engineering team, as well as the Vendor, to remediate all issues.

-All agents are experts in Windows XP, MS Office 2007, Lotus Notes 8.5, and must be able to diagnose problems via system and applications logs, as well as performance monitoring tools.

-All agents must use Remote Control utilities (HP Remote Assistance, SMS Remote Control and Bomgar) to resolve customer issues.

-Assist customers with application configuration and the resolution of all desktop computer related problems.



Required Skills:

- Configuration and Support experience with:

- Windows XP environment

- Lotus Notes 7.5/8.5, Samtime 7.5, and Quickr.

- Office 2007 applications, including Microsoft Access

- Internet Explorer 7.0 (and usage of certificates)

- Remote access troubleshooting; USB token authentication, Virtual Private Network solution (VPN), routers and wireless internet access.

- Mobile computing solutions including BlackBerry, wireless access via Aircards.

-Familiarity with client/server and open systems networking concepts.

-Knowledge of TCP/IP protocols.

-Excellent communication skills, analytical ability, judgment, and the ability to work effectively with client and IT management and technical staffs, consultants.


Education/Certifications:


Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.




Required Skills for Desktop Support (Lotus Notes 8.5) Job:

*LOTUS NOTES 8.5
* MS OFFICE 2007
* BLACKBERRY
* ACTIVE DIRECTORY
* SMS
* BOMGAR


About TEKsystems:

Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V


Contact Information

Evan M Shanahan Apply Now! Begin by filling out the "Apply Online for this Job" section at the top of the page Need Directions? Get office driving directions with Google Maps eshanaha@teksystems.com TEKsystems - New York, NY II 757 3rd Ave.

Suite 201

New York, NY 10017